Pedidos por WhatsApp: carrito en el chat, catálogo y cierre de la venta
SOVA toma un pedido completo sin que el cliente salga de WhatsApp: comparte fotos y precios de tu catálogo, mantiene un carrito dentro del chat y luego recoge el nombre, la dirección de entrega, el teléfono y la forma de pago preferida, y te entrega un pedido confirmado. El cliente no instala ninguna app ni tiene que abrir un enlace de pago.
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Preguntas frecuentes
¿Puede un cliente hacer un pedido completo sin salir de WhatsApp?
Sí. SOVA mantiene un carrito dentro del chat y recoge el nombre, la dirección de entrega, el teléfono y la forma de pago antes de entregarte un pedido confirmado. El cliente nunca instala una app ni abre un enlace de pago.
¿De dónde salen los productos y los precios?
Del catálogo del propio negocio. SOVA comparte las fotos y los precios que tú has añadido, así que solo puede ofrecer lo que de verdad está en tu catálogo.
¿Qué pasa si un cliente empieza un pedido y deja de responder?
SOVA hace seguimiento por su cuenta para recuperar el carrito abandonado, en el momento adecuado para esa conversación y no con un mensaje fijo para todos.
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