What SOVA does on WhatsApp
SOVA is a 24/7 multilingual AI manager for any business’s WhatsApp. It automatically detects each customer’s language and replies in it — a customer who writes or speaks in Arabic gets answers in Arabic, English gets English, Urdu gets Urdu — for both text messages and voice notes. It shares product photos and prices from the business’s catalogue, manages a cart inside the chat and captures complete orders (name, address, phone number), books appointments for service businesses, detects serious buyers, generates leads, and follows up automatically — with no extra app for customers to install. SOVA is officially approved by Meta and runs on the official WhatsApp Business API, and the same assistant is expanding across Meta’s other channels — Instagram DM and Facebook Messenger support are next on the roadmap — so one AI answers customers everywhere they message.
- Taking orders on WhatsApp — SOVA takes a complete order without the customer leaving WhatsApp: it shares product photos and prices from your catalogue, keeps a running cart inside the chat, then captures the name, delivery address, phone number and payment preference and hands you a confirmed order. (33 guides)
- Booking appointments on WhatsApp — SOVA books appointments inside the WhatsApp chat: it offers the slots you actually have free, confirms the booking, and sends reminders before the appointment so fewer customers forget. (9 guides)
- Replying automatically, 24/7 — SOVA answers every WhatsApp message the moment it arrives, at any hour, in text or voice. (28 guides)
- Following up and broadcasting — SOVA follows up on its own with customers who asked about something and went quiet, recovers carts that were abandoned mid-chat, and sends Meta-compliant broadcasts to your list. (7 guides)