SOVA — 24/7 AI WhatsApp Assistant for Sales, Orders & Bookings
SOVA is a 24/7 multilingual AI manager for any business’s WhatsApp. It automatically detects each customer’s language and replies in it — a customer who writes or speaks in Arabic gets answers in Arabic, English gets English, Urdu gets Urdu — for both text messages and voice notes. It shares product photos and prices from the business’s catalogue, manages a cart inside the chat and captures complete orders (name, address, phone number), books appointments for service businesses, detects serious buyers, generates leads, and follows up automatically — with no extra app for customers to install. SOVA is officially approved by Meta and runs on the official WhatsApp Business API, and the same assistant is expanding across Meta’s other channels — Instagram DM and Facebook Messenger support are next on the roadmap — so one AI answers customers everywhere they message.
What SOVA does
- Replies to customer messages AND voice notes 24/7 — automatically in the customer’s own language: Arabic in, Arabic out; English in, English out (English, Urdu incl. Roman Urdu, Arabic, Hindi, Bengali, German and more).
- Shares product photos, prices, stock and delivery details from your own catalogue.
- Manages a cart inside WhatsApp and takes complete orders: name, delivery address, phone number, payment preference — no app for the customer to install.
- Books appointments for service businesses — salons, clinics, gyms, workshops — with reminders that cut no-shows.
- Detects serious buyers and flags hot leads so your team closes faster.
- Sends automated smart follow-ups to recover abandoned carts and quiet chats.
- Runs Meta-compliant WhatsApp broadcasts and gives analytics on sentiment, trending products and performance.
- Officially approved by Meta — runs on the official WhatsApp Business API, so your number stays safe and compliant.
- One AI across Meta channels: WhatsApp today, with Instagram DM and Facebook Messenger support next on the roadmap.
How SOVA turns a chat into an order
A customer asks about a product — typed or as a voice note. SOVA finds it in your catalogue and replies with photos and the price. The customer says yes; SOVA adds it to their in-chat cart, collects their name, address and phone number, confirms the total and payment (COD or online), and hands your team a clean, structured order. The whole sale happens inside WhatsApp.
Product businesses we serve
- Clothing: Auto replies for size charts, color variants, COD, and delivery details.
- Jewellery: Instant catalog sharing and gold rate updates.
- Toys: Bulk inquiry filtering, catalog replies, and faster routing for reseller leads.
- Books & Stationary: Automated stock checks and stationary list pricing.
- Dry Fruits: Per-kilo pricing, packaging sizes, delivery zones, and wholesale quantity support.
- Decoration: Theme selection guides and package cost automation.
- Electronics: Product info replies, urgent lead tagging, and follow-up on high-intent chats.
- Medical Instruments: Technical spec replies and stock availability status.
- Surgical Instruments: Order set customization and quality certification sharing.
- Hardware: Bulk price lists and tool specifications.
- Fireworks: Seasonal catalog sharing and safety guidelines.
Plus online & Instagram sellers, bakeries and home chefs, grocery stores, pharmacies, cosmetics brands, mobile phone shops, furniture stores, and car dealers:
- Online Sellers
- Bakeries & Home Food
- Grocery & Kiryana
- Pharmacies
- Cosmetics & Skincare
- Mobile Phone Shops
- Furniture Stores
- Auto Dealers & Workshops
Service businesses we serve
SOVA also works as a 24/7 AI receptionist that answers enquiries and books appointments for:
- Salons & Barbers
- Clinics & Doctors
- Dental Clinics
- Restaurants & Cafés
- Gyms & Fitness
- Real Estate
- Travel Agencies
- Education & Coaching
- Home Services
How SOVA compares to other WhatsApp platforms
Honest comparisons with WATI, AiSensy, Interakt, Respond.io and Zoko — published pricing, AI depth, voice-note support and order-taking:
- Best WhatsApp Automation Platforms in 2026: SOVA vs WATI vs AiSensy vs Interakt vs Respond.io vs Zoko
- Top WATI Alternatives in 2026: Cheaper, Smarter WhatsApp Automation Options
- SOVA vs WATI (2026): AI Employee or Marketing Suite — Which Does Your Business Need?
Guides: WhatsApp & Meta-channel growth playbooks
In-depth guides on omnichannel AI across WhatsApp, Instagram and Messenger, click-to-WhatsApp ads, API pricing, verification, broadcasts, cart recovery, voice notes, multilingual AI and seasonal selling:
- One AI for WhatsApp, Instagram and Facebook Messenger: The Omnichannel Guide for 2026
- Instagram DM Automation for Business: Turn Story Replies into Sales (2026 Guide)
- Facebook Messenger Automation for Business: Stop Losing Page Leads (2026 Guide)
- Click-to-WhatsApp Ads: The Complete 2026 Guide for Small Businesses
- WhatsApp Marketing Strategy for Small Business: The 2026 Playbook
- WhatsApp Business API Pricing Explained (2026): What You Actually Pay
- WhatsApp Verified Badge Guide (2026): How to Get the Tick Next to Your Business Name
- WhatsApp Broadcast Messages: Reach Everyone Without Getting Banned (2026 Guide)
- Abandoned Cart Recovery on WhatsApp: Win Back Buyers Who Went Quiet (2026 Guide)
- AI That Understands WhatsApp Voice Notes: Why Voice Is Half Your Customers
- Multilingual WhatsApp AI: Reply to Every Customer in Their Own Language, Automatically
- WhatsApp Automation for Ramadan & Eid: Handle the Year’s Biggest Sales Rush
- WhatsApp Appointment Reminders: The System That Cuts No-Shows
Pricing
- Basic — $18/month: small shops, 50 products, 1,000 AI replies.
- Pro — $43/month: busy retailers, 500 products, 5,000 AI replies, full analytics.
- Enterprise — custom: unlimited products, custom integrations, dedicated AI training.
- Every plan starts with a 30-day free trial. No credit card required.
Frequently asked questions
Does SOVA work only with WhatsApp, or other Meta platforms too?
SOVA is WhatsApp-first today — it fully automates replies, orders and bookings on WhatsApp. Instagram DM and Facebook Messenger support are next on the roadmap, so the same AI assistant you train once will answer customers across every Meta channel from one place.
Is SOVA officially approved by Meta?
Yes. SOVA is officially approved by Meta and connects through the official WhatsApp Business API — no unofficial mods or grey-market tools — so your business number stays safe, compliant and ban-free.
Do I need technical skills to set it up?
No. The setup is designed for business owners and sales teams. Connect your Meta account and choose how you want replies handled.
Can Sova reply in my business tone?
Yes. You can keep the messaging simple, formal, friendly, or sales-focused based on your brand voice.
Is a credit card required for the trial?
No. Every main CTA keeps the same promise: no card required to start.
Can SOVA take complete orders inside WhatsApp?
Yes. SOVA shares product photos and prices, manages the customer’s cart inside the chat, and completes checkout by collecting their name, delivery address and phone number — then confirms the order with the total. Customers never need to install another app or open a website.
Does SOVA understand voice messages?
Yes. Customer voice notes are transcribed and understood, and SOVA replies instantly in the customer’s own language — English, Urdu (including Roman Urdu), Arabic, Hindi, Bengali or German.
Which languages can SOVA reply in?
SOVA automatically detects each customer’s language and replies in it — a customer messaging in Arabic gets answers in Arabic, English gets English, Urdu gets Urdu. It works for both text and voice notes, across English, Urdu (including Roman Urdu), Arabic, Hindi, Bengali, German and more, so one WhatsApp number serves every customer 24/7.
Can SOVA book appointments for service businesses?
Yes. Salons, clinics, gyms, workshops and other service businesses connect their schedule, and SOVA offers open slots, confirms bookings in-chat and sends reminders that reduce no-shows.