INITIALIZING SOVA...
Every entry below is already live for merchants. Nothing planned, nothing back-dated.
On numbers connected with "Keep using WhatsApp on my phone", replies you send from the WhatsApp Business app now reach SOVA. A phone reply pauses the AI for that customer, so they never get two answers, and the AI resumes after 30 minutes without phone replies. Incoming WhatsApp messages also moved onto a queue with its own worker, so large history syncs no longer slow message handling.
Connect a number that is already on the WhatsApp Business app by scanning a QR code in the app. The app keeps working on your phone, SOVA replies alongside you, and your contacts and up to six months of chat history are synced at connect time.
Every conversation in the inbox now has its own AI on/off switch. Turn it off to answer a customer yourself while every other chat stays automatic; turn it back on to hand the conversation back to the AI.
A storefront shared with a language prefix - for example /ur/s/your-id - used to return a "not found" status to link previews and search crawlers, so the shared link looked dead even though the page opened fine in a browser. Those links now resolve correctly in all six languages and point back to one canonical storefront URL.
When you share your storefront link on WhatsApp, Facebook or anywhere else, the preview now shows your business name, description and products instead of generic site content. Storefronts also publish structured data for your shop and its products, and enter a live sitemap once they have at least six published products.
Orders captured in WhatsApp now arrive in a dashboard where you can track status, see per-status counts and revenue rollups, and stop keeping order details in a spreadsheet.
SOVA collects the full order inside the WhatsApp conversation - items, name, delivery address, phone number and payment preference - and hands it over as a confirmed order.
Add and manage the products SOVA answers from, so the assistant quotes real prices and shares the right photos from your own catalogue.
Connecting a WhatsApp Business account and getting the assistant answering takes about ten minutes, with fewer steps between signing up and the first automated reply.