WhatsApp AI Message Limits: Usage Alerts and Extra Message Packs

Quick answer

A monthly message allowance is the number of AI conversations and voice messages a plan includes before the AI stops replying until the month resets. In SOVA, the dashboard shows how much has been used, warns you at 80% and again at 100%, and lets you buy an extra pack that lasts until the end of that month.

Key takeaways

• Each plan includes a monthly allowance of AI conversations and voice messages, and the count resets when the next usage month starts.
• Warnings arrive at 80% and again at 100% of the allowance, so running out is never a surprise.
• When the allowance is fully used, new customer messages may not get AI replies until the month resets, which is the moment an extra pack matters.
• An extra pack adds messages for the current month only; it expires at the end of the month and does not carry over.

What counts toward the monthly allowance

SOVA counts two kinds of usage against a plan each month: AI conversations and voice messages. Some plans make one of them unlimited, which then needs no counting. SOVA Starter includes 1,500 AI conversations and 150 voice-note replies a month, SOVA Growth includes 6,000 AI conversations with unlimited voice-note replies, and SOVA Scale includes 18,000 AI conversations with unlimited voice-note replies.

The main dashboard shows both figures as used out of the limit, together with the date the count resets, so you can see at a glance how the month is going.

The alerts: a warning at 80% and another at 100%

SOVA checks usage once a day and warns you in two steps. The warnings appear in the notification bell in your dashboard, and the main dashboard shows a banner when you are running low. The same bell also gives a daily summary of new orders and reminds you when a trial or plan is about to end, so one place covers the things that need your attention.

• 80%: a warning that you are running low on AI conversations or voice messages, with a link to buy more.
• 100%: the limit has been reached, and new customer messages may not get AI replies until the month resets.
• Plan ending: a reminder one week, three days and one day before a trial, or a plan set to cancel, comes to an end.
• Daily summary: how many new orders arrived that day.

Extra message packs: more messages without changing plan

If you run low before the month ends, you can buy an extra pack from the Upgrade page, under Add-ons, instead of moving to a bigger plan. A pack adds AI conversations, voice messages or both, depending on what your plan limits. Once the payment goes through, the extra messages are ready within moments and your usage figures show them as coming from add-ons.

Packs last only until the end of your current usage month. They expire then and do not carry over, and your normal plan limits apply again. If every kind of usage on a plan is already unlimited, no packs are offered because there is nothing to add. Buying a pack needs a payment card on the account, and the page tells you if your subscription needs attention first.

Pack or upgrade: which one fits

A pack suits a one-off busy month, such as a sale, a festival or a product that took off. An upgrade suits a business that reaches its limit month after month, because a higher plan raises the allowance every month and adds the features of that tier.

Compare your usual monthly figures with each plan’s allowance before deciding. For how plans, payment and cancellation work, see how SOVA plans and billing work.

Frequently asked questions

What happens when I use up my monthly AI conversations?

You get a warning at 80% and another at 100%. Once the allowance is fully used, new customer messages may not get AI replies until your usage resets, so you can answer those chats yourself, buy an extra pack or upgrade your plan. Acting on the 80% warning avoids the gap entirely.

How do I buy more messages?

Open the Upgrade page and go to Add-ons, choose a pack and pay. The extra AI conversations or voice messages are added to the current month and shown separately as add-ons in your usage figures, so you can see how much of the pack is still unused.

Do extra messages carry over to next month?

No. A pack is valid until the end of your current usage month, then it expires and your normal plan limits apply again. Buy a pack for the month you need it rather than stocking up for later, because unused messages do not roll forward.

How much does an extra pack cost?

The packs available, their sizes and their prices depend on your plan and are shown in the Add-ons section of the Upgrade page before you pay. Because the price is visible before checkout, you can compare it with the cost of moving to a higher plan.

What is the difference between a message pack and a higher plan?

A pack adds messages for the rest of the current month only and changes nothing else. A higher plan raises the allowance every month and also brings the larger product limit and the features of that tier, so it is the better fit when you hit the limit regularly.

Where will I see the usage warnings?

In the notification bell in your dashboard, and as a banner on the main dashboard when you are running low. Each warning says which kind of usage is affected and links to the place where you can buy more messages or upgrade.